Shipping & Returns
Please note that all orders include a processing period of 1-2 business days before dispatch.
Shipping Times and Costs
Shipping costs will be calculated at the checkout based on your location.
Shipping times is 2-7 business days, depending on your location.
Please note that the delivery timeframes are estimates and may vary based on destination and local customs processing.
Import Duties & Taxes
Customers are responsible for any import duties, taxes, or additional fees incurred upon delivery, as required by local laws. PAPANCA has no control over these charges and cannot predict their amount.
If an order is returned to us due to incorrect shipping information or failure to pay import duties, the customer will be responsible for any redelivery costs.
Return Policy
We hope you love your PAPANCA purchase. However, if you’re not completely satisfied, we gladly accept returns.
Items must be returned within 14 days of delivery.
Products must be unworn, unwashed, and returned in their original packaging.
Returns are eligible for a refund or exchange (excluding original shipping fees if a free shipping discount was applied).
Return shipping costs are the responsibility of the customer.
To request a return, please email us at info@papancaclo.com with the subject "RETURN + order number" to initiate a return and reason for return. We’ll provide you with the return instructions.
